Important Notice

Telephone: 0208 657 3525


We regret that due to the current pandemic that we are only at this time able to offer advice over the phone, so if you have a problem we will still try and help. If you are due for a routine eye examination in the majority of cases you can safely delay your appointment until the present crisis is resolved.

Urgent eye problems

If you have an urgent eye problem, then we will be happy to advise you but please do not visit the practice at this present time, you must telephone or email the practice and an optometrist will call you back to advise you on what to do.

Telephone: 0208 657 3525


Out of hours telephone: 0749 415 3260

Examples of urgent are problems are:

A sudden and significant change in your vision

Complete loss of vision

Severe eye pain

New onset flashes and/or floaters

New onset distortion of straight lines


If you have lost or broken your glasses then we will do our best to help you. Please phone or email the practice with your requirements and we will advise you on how we can get your glasses replaced or repaired. When the glasses are ready we can arrange for them to be posted to you or in some cases delivered to your doorstep.

Contact Lenses

We are still able to take orders, over the phone or by email, for your contact lens supplies. We will arrange for your order to be delivered or posted to you.

We would like to take this opportunity to thank all the NHS staff for their dedicated hard work and to wish everybody everywhere good health and please keep safe.

Best Wishes from all the staff at Heather Bailey Optometrists